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News & events 2009

Induction Into The Industry’s Only ‘Travel Hall Of Fame’ Seals Abacus’ Leadership Role In The Region

Abacus International, Asia Pacific’s leading travel facilitator, has made its debut into TTG’s ‘Travel Hall of Fame’ following a decade win of the ‘Best Global Distribution System’ award.

The induction into TTG ‘Travel Hall of Fame’ is exclusively awarded to travel players who have consecutively won the same accolade more than 10 times at the annual TTG Travel Awards. Abacus is the first and only GDS to enter the ‘Travel Hall of Fame’.

This award is organised by leading travel publisher, TTG Publishing, with readers of TTG Asia, TTG China, TTGmice and TTG-BT mice China across Asia Pacific casting their votes based on criteria such as network comprehensiveness, ease of operation, user friendliness, efficiency and reliability.

Abacus International President and CEO Robert Bailey said, “It is a great honour to join the other leading travel companies in the esteemed TTG ‘Travel Hall of Fame’. “

“Over the years, the Abacus team has shown untiring passion to deliver travel solutions that benefit the business of both our partners and customers throughout Asia. This added recognition of our leadership in the industry will further inspire us to spearhead changes and identify opportunities to guide the industry forward,” continued Mr Bailey.

Abacus has launched several solutions and initiatives to help its travel partners and customers adjust to the changing travel environment. Notable amongst these were the introduction of a suite of online solutions, Abacus WebStart and Abacus WebCreate, to help agencies of every size to stake a claim in the cyberspace as well as the waiver of subscription fees for its leading fares solution, Abacus FareX in view of the tighter economic climate.

“This award is not just about Abacus, it also serves as a tribute to our employees, our customers and our partners. The strong partnerships and great camaraderie that each of them has forged with Abacus have helped us reach this memorable milestone. And so, a big ‘thank you’ to all of you out there who have ever voted for us!” said Mr Bailey.

With this induction, Abacus will have a permanent showcase at the ‘Travel Hall of Fame’ home, sited in the museum of the Raffles Hotel Singapore. The 20th Annual TTG Travel Awards 2009 was presented at the Centara Grand and Bangkok Conventions Centre in Bangkok, Thailand last night.

Travel Agent Forum 2008

Introduction Abacus Clientbase in cambodia

4th Airline & Travel Agent Forum in Cambodia on 09 Jan 2008

On 9 January 2007, Abacus Cambodia organised the 4th Airline & Travel Agents Forum at Himawari Hotel, Phnom Penh where a total of 10 airline representatives and 80 travel agents attended the event. The event kicked off with a presentation on Abacus solutions such as Abacus ClientBase and updates on Abacus Whiz 4.5.

A representative from World Vision, Mr. Nuon Rithyniron, was a guest speaker invited to speak on Child Safe Tourism and Anti Child Trafficking in Cambodia. He advised the audience on the steps that travel agents and operators could take to eradicate this predicament in the country’s booming tourism industry.

Each airline was given a chance to present new routes, new looks, and new guidelines for 2008. They also highlighted booking tips to ease the travel agent’s booking woes, and stressed that airline seats are steadily increasing in demand. They also advised travel agents that passengers have to confirm seats much earlier to ensure cheaper tickets and last minute changes of travel plans due to full flights.

The event was concluded with a lucky draw where many travel agents walked away triumphantly with prizes. Look out for the next event - Annual Agent Appreciation Night that will be held in April 2008.

Abacus Client Base Software available at Cambodia

Introducing Abacus ClientBase. The CRM tool that puts customer information at your fingertips.
Abacus ClientBase - The Leading CRM tool for the travel and leisure industry provides you with powerful functions to build lasting relationships and deliver outstanding service to your customers! Its extensive customer management capabilities makes it easy for you to understand your customers, know their travel needs in advance and delight them by bringing them the offer that they want!
     Benefits at a Glance………
     UNDERSTAND and delight your customers
        Abacus ClientBase lets you understand clearly who your customers are. Understanding their profiles is the first step to a
great customer relationship.
     TARGET
Once you know the customers’ profiles and preferences, it becomes easy to target them with the
right product offering.
     DIFFERENTIATE from competition
By providing unique offerings matched to your customers’ preferences, you can differentiate yourself from the competition
     SERVICE
By understanding customers’ expectations and meeting them proactively, you greatly improve your
service standards.
     RETAIN, Acquire, Maximise
Satisfied customers will keep coming back – Abacus ClientBase helps you retain your customers since
they develop a loyalty towards your agency’s service standards and offerings.

Travel Agent Forum